Terms & Conditions

Prices contain no VAT according to the austrian small business regulation § 6 / Ziff.27 UstG The European Commission provides a platform for online dispute resolution (OS), which you can find here: https://ec.europa.eu/consumers/odr/.

General terms and conditions:

1. scope
The following General Terms and Conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers. Consumer is any natural person who is not an entrepreneur within the meaning of §1 KSchG. Paragraph 1 Z 1. In accordance with the Austrian small business regulation §6 Abs.1 Z27 UStG no VAT is shown in our online-shop as well as on our invoices.

2. Contracting Party, Conclusion of Contract 
The sales contract is concluded with Lena Kris. By placing the products in the online shop, we make a binding offer to conclude a contract for these articles. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded by clicking on the order button to accept the offer for the goods contained in the shopping basket. Immediately after sending the order, you will receive another confirmation by e-mail.

3. Contract Language, Contract Text Storage
The language available for the conclusion of the contract is English. We save the contract text and send you the order data and our general terms and conditions by e-mail. You can view the contract text in our customer login. 

4. Terms of Delivery
In addition to the indicated product prices there are shipping costs. You can find out more about the shipping costs in the offers. You have in principle the possibility of the collection with studio Stoss Im Himmel, Stoß im Himmel 3/3a, 1010 Vienna, Austria to the business hours indicated in the following: Please contact us by email to make an appointment. We do not deliver to packing stations. 

5. Payment
The following payment methods are available to you in our shop: credit card When you place your order, you also send us your credit card details. After your legitimation as a legitimate cardholder, we request your credit card company to initiate the payment transaction immediately after the order has been placed. The payment transaction is carried out automatically by the credit card company and your card is debited. Cash payment upon collection You pay the invoice amount in cash on collection. 

6. Retention of Title
The goods remain our property until full payment has been made.

7. Transport Damages
If goods with obvious transport damage are delivered, please complain such errors as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us will not have any consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.