Shipping & Returns

Owner: Lena Christina Grabher
Stoss im Himmel 3/3a
1010 Vienna
Austria

phone: +43 650 30 00 749
E-mail: contact@lenakris.com

RETURNS
All pieces are handmade to order, please consider this when you make your purchase. If you are unsure of your ring size, you can get your fingers sized at most local jewelry stores, or you can also use our Ringsize Guide →. Revocation instruction right of withdrawal You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the goods. In order to exercise your right of cancellation, you must inform us:

Lena Christina Grabher
Stoß im Himmel 3/3a
1010 Vienna
Austria

phone: +43 650 30 00 749
E-mail: contact@lenakris.com

of your decision to cancel this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period. Consequences of the revocation If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this

Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier. You shall return or deliver the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality. Sample withdrawal form (If you want to cancel the contract, please fill out this form and send it back.)

- To
Lena Christina Grabher
Stoß im Himmel 3/3a
1010 Vienna
Austria

phone: +43 650 30 00 749
E-mail: contact@lenakris.com

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
- Ordered on (*)/received on (*)
- Name(s) of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only for paper communication)
- date
(*) Delete as appropriate.

Shipping
Pick-up at our Studio by appointment in 1010 Vienna, StossimHimmel 3/3a.
Shipping within Austria by DPD: Shipping costs € 9,90 per shipment.
Shipping within the EU by DPD: Shipping costs € 14.90 per shipment.

Delivery
The Lena Kris' online store delivers within Austria and the EU. For orders outside of the EU, please contact us via email. Most Lena Kris jewellery pieces are handmade to order. For this reason we cannot provide exact shipping dates. Please allow a 1-3 week window for your delivery. If you need your order to be delivered by a certain date we will do our best to accommodate your request — please include your instructions in the order notes or in an email to contact@lenakris.com. If the item you requested is in stock, it will be shipped out within 2 days of your order. If you are ordering an in stock item with a jewellery item that is made to order, the order will ship when all items on the order are ready to ship.